Terms of Service

Product: LeaseLens (neolain.com/leaselens) Operator: NeoLain Trading Co. Limited, Hong Kong HK Business Registration No.: [BR number placeholder] Registered office: [registered address placeholder] Contact: legal@neolain.com Last updated: [last-updated date placeholder]

Plain-English summary. You sign up, you agree to use LeaseLens reasonably, you pay for what you use (subscription or pay-as-you-go), we provide the service as described. Output is operational data, not legal advice. Liability is capped. Hong Kong law governs. These terms are readable on purpose.

These Terms of Service ("Terms") form a binding agreement between you (or the legal entity you represent) ("Customer", "you") and NeoLain Trading Co. Limited ("NeoLain", "we", "us") governing your use of LeaseLens (the "Service"). By creating an account or using the Service, you accept these Terms. If you do not accept them, do not use the Service.

These Terms are informational; they are not legal advice to you. If you need advice on how the Service fits your regulatory obligations, consult qualified counsel.

1. The Service

Plain-English summary. LeaseLens turns commercial lease PDFs into structured data. It is not a lawyer, not an accountant, and not a system of record for regulatory filings.

LeaseLens processes commercial lease documents you upload and returns structured data fields with page-level citations and confidence scores. The Service is provided through the web application at neolain.com/leaselens and, where available on your plan, via API.

The Service is delivered on an as-available basis. We publish planned maintenance in advance where feasible and target high availability but do not guarantee a specific uptime SLA except where separately agreed in writing on the Unlimited tier.

2. Account and eligibility

Plain-English summary. You have to be old enough to enter a contract, you have to give accurate info, and you are responsible for your account.

You must be at least 18 years old and legally able to form a binding contract.
You must provide accurate, current, and complete registration information and keep it up to date.
You are responsible for the security of your account credentials and for all activity under your account. Notify us at support@neolain.com as soon as you suspect unauthorized access.
One individual may not share a single account with others. Each team member must have their own seat where your plan permits.
If you are creating an account on behalf of an organization, you represent that you have authority to bind that organization.

We may refuse registration, suspend, or terminate an account at our discretion where we reasonably believe the account is being used in breach of these Terms or applicable law.

3. Acceptable use

Plain-English summary. Upload leases you are allowed to upload, use the service for real work, don't try to break it, don't resell it as your own.

You agree not to:

Upload content you do not have the right to process or disclose.
Upload content that is unlawful, infringing, or that contains malware.
Use the Service to extract material systematically for resale as data or as a derivative service competing with LeaseLens.
Attempt to reverse-engineer the Service, its schema, or its models beyond what is permitted by mandatory law.
Probe, scan, or test the Service's vulnerability without our prior written consent (see our responsible-disclosure contact at security@neolain.com).
Use the Service in a way that imposes unreasonable or disproportionate load, or interferes with other customers' use.
Misuse the API, including exceeding rate limits, circumventing rate limits, or building automation that harms the stability of the Service.
Use the Service to build a competing product, or to train any machine-learning model on our outputs.

We may remove content or suspend access where we reasonably believe this Section is being violated.

4. Pay-as-you-go and subscription plans

Plain-English summary. Two ways to pay. Subscriptions renew monthly or annually until you cancel. Pay-as-you-go is billed per lease extracted.

4.1 Subscription tiers

Subscription tiers (currently Starter $99/mo, Professional $399/mo, Unlimited $1,500/mo) are billed in advance on a recurring monthly or annual basis. Prices are shown on the pricing page and may change with notice as set out in Section 4.5.

Monthly subscriptions renew each month on the billing anniversary until cancelled.
Annual subscriptions renew each year on the billing anniversary until cancelled.
Included lease allowances (where the plan is capped) reset at the start of each billing cycle. Unused allowances do not roll over.

4.2 Pay-as-you-go

Customers without a subscription, or subscription customers who exceed their included allowance, may use the Service on a pay-as-you-go basis at USD $15 per lease extracted (or as listed on the pricing page at the time).

You are charged when an extraction is successfully completed.
Before you trigger an extraction that will incur a charge, the dashboard presents a clear confirmation showing the price. No charge is incurred without that confirmation.
Failed extractions (system-side errors, unreadable documents) are not charged.

4.3 Taxes

Listed prices are exclusive of taxes. Where required by law, taxes (including VAT, GST, and similar) are added at checkout and itemized on your invoice.

4.4 Auto-renewal and cancellation

All subscription plans auto-renew until you cancel. You can cancel at any time from the billing page in your dashboard, with effect at the end of the then-current billing period. You retain access to the Service (and any remaining included allowance) through the end of that period.

We do not offer automatic refunds for partial months or unused allowance on cancelled monthly plans, except as set out in the Refund Policy (/legal/refund).

4.5 Price changes

We may adjust pricing from time to time. For existing subscribers on an active plan, price changes take effect no sooner than 30 days after we notify you by email or in-dashboard. If you do not accept the new price, you may cancel before the change takes effect and continue at the existing price until your next renewal.

4.6 Payment method

Payments are processed by Stripe. By subscribing, you authorize recurring charges to the payment method on file. It is your responsibility to keep the payment method valid. Failed charges trigger a standard dunning flow; repeated failures may lead to account suspension.

5. Customer content and intellectual property

Plain-English summary. Your leases are yours. Our platform is ours. Extracted data belongs to you to use inside your business.

5.1 Your content

You retain all rights in the documents you upload and any data you create in the Service ("Customer Content"). You grant NeoLain a limited, non-exclusive, worldwide license to host, process, and transform Customer Content solely to operate and improve the Service for you, and for no other purpose. This license terminates when Customer Content is deleted or when your account is closed, subject to the retention periods set out in the Privacy Policy.

We do not acquire ownership of Customer Content. We do not use Customer Content to train any model.

5.2 Extracted data

Structured data extracted from your documents ("Extracted Data") is Customer Content. You own it and may use it inside your business without restriction, including loading it into your own systems, sharing it with your clients, or relying on it for operational workflows, subject to Section 6 (output disclaimer).

5.3 Our platform

The Service, including the LeaseLens application, APIs, extraction schema design, prompt engineering, UI, documentation, and underlying code, is owned by NeoLain or its licensors. These Terms do not transfer any ownership in the Service to you. You receive a limited right to use the Service during the term of your account.

5.4 Feedback

If you send us feedback, ideas, or suggestions about the Service, you grant us a perpetual, royalty-free right to use them without obligation to you. We encourage feedback and we do not want to deter you from sending it.

5.5 Trademarks

"NeoLain", "LeaseLens", and related logos are trademarks of NeoLain. These Terms do not grant you a license to use our trademarks.

6. Output disclaimer — not legal or financial advice

Plain-English summary. LeaseLens gives you structured data. It does not give you legal or financial advice. Have a professional review anything material.

Extracted Data is for informational and operational use. It is not legal advice, accounting advice, tax advice, or financial advice. You should always have qualified legal, accounting, or financial professionals review lease terms before making decisions that depend on their legal or financial effect.

While we work hard to produce accurate output and publish accuracy benchmarks transparently, no AI-assisted extraction is perfect. You are responsible for reviewing Extracted Data, particularly on material terms, and for using the page-level citations and confidence scores to validate output before relying on it for any material decision.

7. Privacy and data processing

Our handling of personal data is set out in the Privacy Policy (/legal/privacy) and, where applicable, the Data Processing Agreement (/legal/dpa). Both are incorporated into these Terms by reference. If there is a conflict between these Terms and a separately signed DPA with you, the signed DPA prevails on data-processing matters.

8. Third-party services

The Service relies on third-party subprocessors listed in the Privacy Policy (Google Vertex AI, Google Cloud Storage, Cloudflare, Supabase, Stripe, Resend, Vercel, PostHog). Their availability and behavior can affect the Service. We choose subprocessors carefully and contract with them appropriately, but we are not responsible for their acts or omissions beyond the commitments in our DPA.

9. Warranties and disclaimers

Plain-English summary. We provide the Service as described and on an "as-is" basis for things we haven't specifically promised.

We warrant that:

We have the right to provide the Service to you.
We will provide the Service with reasonable skill and care.
We will not materially reduce the core functionality of a paid plan during its billing period without notice.

To the maximum extent permitted by law, and except for the warranties set out above, the Service is provided "as is" and "as available" without further warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of outputs.

10. Limitation of liability

Plain-English summary. If something goes seriously wrong, the most you can recover is the fees you paid us in the last 12 months. We are not liable for indirect or consequential losses. Nothing in here tries to waive what cannot be waived under Hong Kong law.

To the maximum extent permitted by law:

Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost data, arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), or otherwise.
Each party's total aggregate liability arising out of or related to these Terms or the Service is capped at the greater of (a) the fees you paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim, or (b) USD $500.
The limitations in this Section do not limit liability for:
- A party's gross negligence, willful misconduct, or fraud.
- Breach of confidentiality obligations with respect to the other party's confidential information.
- Customer's payment obligations.
- Any liability that cannot be limited under applicable law (including, in Hong Kong, liability for death or personal injury caused by negligence).

You acknowledge that the pricing of the Service reflects the allocation of risk in this Section and that the limitations are a fundamental element of the agreement.

11. Indemnification

You will defend and indemnify NeoLain against third-party claims arising from:

Customer Content you uploaded, including claims that it infringes third-party rights or was uploaded without lawful basis.
Your use of the Service in breach of these Terms or of applicable law.

We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes that third party's intellectual-property rights, up to the liability cap in Section 10.

Each side's indemnity is conditional on the indemnified party promptly notifying the indemnifying party, cooperating reasonably, and allowing the indemnifying party to control the defense and settlement (no settlement that imposes obligations on the indemnified party without their consent).

12. Suspension

We may suspend your access to the Service, with notice where reasonably practicable, if:

Your account is materially overdue on payment.
We reasonably believe your use threatens the security, availability, or integrity of the Service.
We reasonably believe your use violates Section 3 (Acceptable Use) or applicable law.
We are required to do so by a binding legal order.

We will restore access as soon as the cause of suspension is resolved.

13. Termination

13.1 By you

You may terminate your subscription at any time by cancelling from the billing page. Cancellation takes effect at the end of the then-current billing period.

13.2 By us for cause

We may terminate your account with notice for material breach that is not cured within 14 days of written notice, or immediately where the breach cannot reasonably be cured (e.g., confidentiality breach, unlawful use).

13.3 For convenience

We may discontinue the Service or a specific plan tier on at least 60 days' notice. In that case, we will offer a pro-rated refund of pre-paid fees covering the period after discontinuation.

13.4 Effect of termination

On termination:

Your access to the Service ends.
Customer Content remains available for download for 30 days after termination, after which it is deleted in line with the Privacy Policy and DPA.
Accrued fees remain payable.
Provisions that by their nature should survive (including Sections 5, 6, 9, 10, 11, 14, 15) survive termination.

14. Governing law and jurisdiction

Plain-English summary. Hong Kong law, Hong Kong courts.

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the Hong Kong courts, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. General

Entire agreement. These Terms, together with the Privacy Policy, the DPA (where applicable), the Refund Policy, and any order form signed between us, form the entire agreement between you and us on the Service and supersede any prior discussions.
Amendments. We may update these Terms. Material changes will be notified by email or in-dashboard at least 14 days before they take effect. Continued use after that date constitutes acceptance. If you do not accept, you may cancel.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or successor in connection with a merger, acquisition, or corporate reorganization.
No waiver. Failure to enforce a provision is not a waiver of it.
Severability. If any provision is held unenforceable, the rest of the Terms continue in force.
Notices. Notices to us must be sent to legal@neolain.com, with a copy by post to the registered office. Notices to you go to the email on your account.
Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.
Export control. You confirm you are not named on any restricted-party list administered by Hong Kong, the US, the UK, or the EU, and that you will not use the Service in breach of applicable export controls.

16. Contact

Legal: legal@neolain.com Support: support@neolain.com Postal: NeoLain Trading Co. Limited, [registered address placeholder], Hong Kong SAR

LeaseLens output is informational. It is not legal advice. Always have qualified counsel review lease terms before relying on them for legal or financial decisions.